Refund & Cancellation Policy

Requesting a Cancellation

To cancel a booking, contact DXI Logistics by phone or email, referencing your booking or quote reference number.

Cancellation Notice Period

Cancellations must be made at least [CANCELLATION_NOTICE_PERIOD] before the scheduled service date.

Deposits and Refunds

A [DEPOSIT_PERCENT]% deposit is required to confirm a booking. The refund amount depends on how much notice is given: [REFUND_PERCENT_TIERS]. Approved refunds are processed within [REFUND_PROCESSING_DAYS].

Non-Refundable Items

Packing materials already purchased or used on your behalf, and customs duties or other third-party fees already paid, are non-refundable.

Refund Method

Refunds are issued to the original payment method — back to the card/wallet used for online payments, or by bank transfer for other payment methods.

Contact

For cancellation requests, contact info@dxilogistics.com or +971 4 8824459.

Last updated: September 13, 2026