Refund & Cancellation Policy

Requesting a Cancellation

To cancel a booking, contact DXI Logistics by phone or email, referencing your booking or quote reference number.

Cancellation Notice Period

Cancellations must be made at least 48 hours before the scheduled service date.

Deposits and Refunds

A 30% deposit is required to confirm a booking. The refund amount depends on how much notice is given: a full refund of the deposit with 7 or more days’ notice, and a 50% refund with 2 to 7 days’ notice. Approved refunds are processed within 14 business days.

Non-Refundable Items

Packing materials already purchased or used on your behalf, and customs duties or other third-party fees already paid, are non-refundable.

Refund Method

Refunds are issued to the original payment method — back to the card/wallet used for online payments, or by bank transfer for other payment methods.

Contact

For cancellation requests, contact info@dxilogistics.com or +971 4 8824459.

Last updated: September 13, 2026