Quality Policy

Working draft — pending review by UAE-licensed legal counsel before being relied on for external audits or procurement due diligence. Last updated: September 13, 2026.

1. Purpose

DXI Logistics LLC (“DXI”) is committed to delivering consistent, reliable relocation, warehousing, and freight forwarding services that meet customer expectations and applicable UAE regulatory requirements.

2. Our Commitments

• Meet the requirements agreed with each customer, communicated clearly at the outset.
• Handle customer goods with care, from packing through to final delivery.
• Train staff to the skill level required for their role.
• Investigate complaints and service failures, and act on the findings.
• Continually review and improve our processes.

3. Customer Feedback & Complaints

Customers can raise a complaint or feedback at any time via our contact form or [QUALITY_CONTACT_EMAIL]. We aim to acknowledge complaints within [RESPONSE_PERIOD].

4. Roles & Responsibilities

Overall responsibility for service quality sits with [RESPONSIBLE_ROLE_OR_NAME]. All staff are responsible for following documented operating procedures relevant to their role.

5. Policy Review

This policy is reviewed at least annually. Approved by: [APPROVER_NAME_AND_TITLE].